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Posts: 1
Registered: ‎08-05-2018

Repair on my XBOX

This is actually unbelievable. The lack of care in customer experience that seems to reign supreme through geek squad is ridiculous. 2 weeks ago (13 days) my XBOX broke from some ridiculous issue that’s been happening for over 2 months. I take it into the Best Buy on Camelback and 24th ish street in Phx AZ. Geek Squad takes it in as it’s under warranty and tells me it should take no longer than 2 weeks to have my Xbox back in my possession. I was OK with this respectable amount of time, however over the past 13 days I have checked the status of my repair and it has not updated from “IN TRANSIT”. Worried after the first week thinking my package had gone off the air, I called customer service, and waited on hold for a ridiculous amount of time to see what was going on. The lady I talked with assured me she would get on it as soon as possible and send me a confirmation email. 6 days later, nothing. Ridiculous. If I knew it was going to take this long I would’ve bought a new XBOX. 0/10 XP
Posts: 6,972
Topics: 140
Kudos: 364
Solutions: 322
Registered: ‎11-30-2015

Re: Repair on my XBOX

Hello hx299,


Sending your Xbox out to be repaired can be frustrating in general, and I’m sorry that the service center may not have been able to look into yours within the timeframe your local Best Buy Camelback had shared with you. I understand that it’s frustration that you also haven’t received an update on this matter. Thanks for joining our community to share your concerns with us. My sincere apologizes for our delayed response, but I’d be happy to see what insights can be shared with you at this time.


Can you please share if your Xbox was under warranty with Microsoft or Geek Squad still? I’d be happy to take a look into your repair to see what further insight I can share with you at this time. You’re welcome to send me a private message with your full name, phone number, email address, and repair confirmation number. You can send me a private message by choosing the blue “Private Message” button next to my name at the bottom.




Mariah|Social Media Specialist | Best Buy® Corporate
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