05-05-2021 02:57 PM
I am beyond frustrated with my entire experience purchasing a computer from best buy. Within a month of owning the computer, it stopped working. I took it into the store and they sent it off to be repaired. A month later they emailed me and told me to go into the store to get an exchange because parts were apparently not arriving. I went into the store and when I asked for the same EXACT model they couldn't do it because the price went up $400! I stood there for like 2 hours talking and they couldn't do anything for me. All I want is the same model that I had before, I wouldn't even mind if they could just send the original back and I'd fix it myself. I hate how I paid for a high model computer and they had the audacity to try to get me to pay MORE for the same exact one after they told me to come into the store for an exchange. Not sure what to do at this point, I really don't want to have to go back in there and just talk for another 2 hours.
05-05-2021 04:02 PM
Thanks for reaching out, and welcome to the Best Buy Forums. I'm sorry to hear that you've had a difficult experience getting assistance with your exchange. Generally, the terms of your Geek Squad Protection Plan state that the store is able to provide you with a comparable item not to exceed the original purchase price of your item.
I'd be happy to take a closer look into this and find the details of your specific plan. So that I can get started, please send me a private message with your full name, email, phone number, and repair order number.