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Posts: 2
Registered: ‎09-01-2020

Repair Status

[ Edited ]

I dropped off an AIO pc for a screen repair/replacement with Agent Ruth on 8/10 SO#: {removed per forum guidelines}.  Per the, "Track Your Repair" link I see that it was received at service center on 8/19 and shipped from service center on 8/21 with a status of In Transit.

 

I received an additional notification about my repair status, this time by Agent Joshua on 8/30 SO#{removed per forum guidelines} stating that my device was shipped to the service center???  I just need to know the proper status and why my device was supposedly repaired and shipped back to store only to be shipped back to the service center under a different Service order number.

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New Member
Posts: 2
Registered: ‎09-01-2020

Re: Repair Status

Per Customer service there was an improper tag, which I can only assume is a code word for we messed up and the service center didn't accept and sent it back to the store.  The second SO# is now the correct one and I guess I'll wait an additional month to get it back as it appears that the service center is over seas being that it takes 9 days to recieve in either direction, that or they're saving money by using pack mules.  Could save a lot on shipping and customer relations if they had any direct form of communication with service center to clairfy anomalies.  

Posts: 2,468
Topics: 102
Kudos: 223
Solutions: 116
Registered: ‎10-19-2017

Re: Repair Status

Hello, mackdiezel,

 

Thanks for sharing your experience and bringing this to our attention. While I’m glad that you were able to speak with someone to confirm why a second repair order number was assigned so you could track the right service order, I understand that waiting longer for a repair isn’t fun.

 

I’d love to record your feedback here to ensure it gets to the right place. To get started, please send me a private message with your full name, phone number, email address, and repair order number. When logged in on the forum from a PC, you should see the blue “Private Message” button next to my signature below this post.

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
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