Best Buy Repair Support

[adri3]

I turned in my laptop for a keyboard repair July 20th and it has been “In Repair” when checked in the Repair Status since August 27th. I was told that the turn back time was 2-3 weeks and that time has already been surpassed. I’m not sure what this may mean nor do I know what I should do.

[Ravi-BBY Social Media Specialist · Accepted solution]

Hi, adri3,

Thanks for reaching out to us here on Best Buy Forums. I can certainly understand wanting to get your device repaired in a timely manner. 

If you have already tried to Track Your Repair, and would like more information on the status, the best way to do so would be to reach out to the local Geek Squad Precinct where you dropped off the device.

I would be happy to contact the local Geek Squad Precinct on your behalf. If you would like me to do so, kindly send me a private message with your full name, phone number, and email address, along with your Service Order Number.