07-11-2019 06:22 PM
07-12-2019 01:37 PM
Welcome to Best Buy’s online community. Having any major appliance stop working is hard to plan for, especially something as important as a refrigerator. I am sorry to learn that you are still waiting for an approval on a replacement, this is not the experience that we would like our customer to have, and I will be happy to review your order to see how I can help. Can you please send me a private message with some more details about your repair? In the message, please include the following:
Case number (if available)
To send me a private message, log into the forum, and select the Private Message from my signature bar.
I look forward to your response,