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New Member
Posts: 2
Registered: ‎08-26-2021

Re: long wait time for appliance repair

Don't feel alone I've been waiting for six weeks for parts.  They outsource repairs and the company they chose for me was fifty miles north in a small town.  I live next to Dallas, Tx I myselft can order the needed parts and recieve them the same day.  I have a samsung refridge which has broken four times since purchace.  I am not a appliance repairman but I do repair industrial equipment and the company I work for would never treat customers this way.  Geek squad is a joke and so is the extended warranty.

Posts: 6,255
Topics: 213
Kudos: 452
Solutions: 319
Registered: ‎08-21-2017

Re: long wait time for appliance repair

Welcome, kenwtx,

 

Thank you for taking the time to stop by our community forums and letting us know about your experience with this repair. Having had a few appliances stop working for me, I can understand wanting to get this completed as quickly as possible so you can get back to normal life. I appreciate you providing your feedback about this experience so far.

 

Is there anything I can assist you with at this time? Please let me know, I would be happy to see what options I may have to help.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎08-25-2021

Re: long wait time for appliance repair

I have been stood up twice by no show tech service appointments. Two weeks no working washer. Still. They make me wait a week to get an appt and then they no show. And you know what’s next… 2hours holding on the phone.
Posts: 1,592
Topics: 77
Kudos: 264
Solutions: 73
Registered: ‎11-23-2018

Re: long wait time for appliance repair

Kaygrace,

 

We hate to hear you're still left without a functioning washer. I can understand wanting to secure an appointment as soon as possible, and I'm happy to do what I can to help.

 

Please follow up in a private message to me including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-26-2021

Re: long wait time for appliance repair

Obviously I just want it fixed, it's so ridiculous how these major appliance break so quickly. Lesson learned buy from a local store with in house repairs. You might pay more but the service will be better then a large corporation that only cares about the sale.
Posts: 1,592
Topics: 77
Kudos: 264
Solutions: 73
Registered: ‎11-23-2018

Re: long wait time for appliance repair

kenwtx,

 

We'd like the chance to help with your refrigerator, if you're still in need of support. Either way, we'd also like to formally document your experience and feedback in our corporate system. Please send me a private message with your order details if you'd like to continue.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!