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Posts: 1
Registered: ‎10-26-2017

Re: customer service issues

I am writing this in regards to calling the 888 best buy number and they are the most unskilled and they have no idea what you are talking abvout when you call them. They give you a run around all over the place and tell me they can't find my account and say they can't help me and then tell me thats not my number and then poof they find it. I am so tired of trying to talk to a supervisor and they tell me there is no supervisor today or they don't handle these type of calls or better yet they won't give you no other information than what I had already given you. I can't believe what I have experienced from a popular store. I am looking to go to corporate with this. Even in the stores they never have the same employees and the new ones have no idea about the department they are in. What is going on with best buy?. Geek squad is not trained and they just send out anyone to make mistakes on your product. This is getting out of control and I plan to go even further than corporate with this.

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Registered: ‎09-29-2008

Re: customer service issues

Hello blankita2008,


Welcome to our Community. You know, on reading your message I realized that, at one time or another, I've experienced each of the things you've mentioned. There have been calls for help that didn't get me where I needed to go. There have been store experiences where I didn't get the help I needed either. And there have been service calls that didn't go at all well. I was discouraged to read that you've had all of these happen too and I apologize for our having disappointed you on so many fronts.


In posting to our Community you have reached Best Buy's corporate HQ as that is where I am located. I will be sure to make your remarks available to our corporate teams as well. Best Buy is ever looking to improve and your feedback is valuable to us so that we can strive to be better.


With that being said, was there some particular issue or concern for which I can offer my assistance?


Please know I am grateful you wrote to us and I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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