Best Buy Repair Support

[Jurrutia21]

I’ve been dealing with the same thing! We have 6 kids and our refrigerator hasn’t worked in over a month! I have spent more than 20 hours on the phone with customer service. None of them have any knowledge to help out or get the repair moving. The store managers are just as worthless. I call Samsung and they keep tossing me back and forth. Meanwhile no one has a certified tech in the area to come look at it! They have asked me to pay for someone to come take a look at it? I told them sure, just refund me the money I spent on the extended warranty! And then they are silent. Not one person in the call centers has helped AT ALL! Here we are now going on two months, and nothing has happened since the day I filed the claim! Best Buy is a scam! Their warranty is a scam! I will never make another purchase from them ever again!

[AndrewB-BBY Social Media Specialist]

Welcome, Jurrutia21,

Thank you for visiting us here on our community forums. Having had a refrigerator stop working before, I know that it can make every day more difficult than needed. I'm disappointed to hear that you haven't been able to get assistance from our phone agents and would be more than happy to see what options I may have to assist you moving forward.

I'd like to begin by taking a look at your case history to see what steps previous agents have taken. I will need some more information to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.