06-13-2021 12:06 PM
I can empathize as I also had unacceptable service...so much in one morning going thru 3 to 4 tech agents online for my desktop that I had to fix problem myself...and I'm nearly 70! First I was told I'd have to wait 2-8 HOURS for "available agent" but I understood. I got one in 15 minutes. But HERE is where I lost my patience: It started with something simple: asking repair agts to restore 2 icons missing on my monitor's taskbar. 3 to 4 tech agents abruptly hung up on chat line. I asked them NOT to call me as I had no cellphone & my landline was in different room. But they did, got no response & ended call. The final agt restored both icons BUT CHANGED MY BROWSER WITHOUT ASKING ME FROM FIREFOX TO INTERNET EXPLORER! This made it IMPOSSIBLE to use Geek Squad app on my screen. I had to figure out myself how to restore it...not easy when you're almost 70...and succeeded by changing browser to Firefox again.
06-13-2021 12:57 PM
Hi, ncrespi, and welcome to our online community!
Thank you for posting on our forum, although I hate to hear about the experience you had with our Geek Squad support team in regards to your desktop. This does not sound like the level of service we strive to provide, and it saddens me to learn about the difficulties you had and that you ultimately had to fix the icon and browser issue yourself.
I'd like the chance to formally document your experience in our system and provide any additional support you may need at this time. To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.
All the best,
09-10-2021 04:57 AM - last edited on 09-15-2021 09:21 AM by John-BBY