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Posts: 1
Registered: ‎02-18-2022

Re: Trouble getting Asus laptop warranty service

Hi Alyssa,


I am having trouble getting help processing my warranty claim for my ASUS monitor and saw you provide support to another customer with a similar issue on this forum.


Similar to this customer, I tried to submit an RMA claim on the ASUS website and they directed me to Best Buy. After talking to Best Buy customer service, they set up an appointment for me at the Geek Squad in Union City, CA only for a rep at this store to call me shortly after to say they do not provide support/repairs for ASUS monitors. I have tried to get support from ASUS for days now (phone call, chat e-mail, etc.) and they continue to point me back to Best Buy. Can you help me figure out what I'm supposed to do? 




Posts: 439
Topics: 9
Kudos: 47
Solutions: 22
Registered: ‎11-23-2018

Re: Trouble getting Asus laptop warranty service

Hello, jsfchong,


Thanks for creating a profile here on the Best Buy Forums. Welcome to this great community!


Having issues with a repair is never fun, so I can see where you are coming from here. If you’d like me to take a look into this, please send me a private message with your full name, email, phone number, order number/Customer Service Pin from your receipt, and details on the issue you are having with the device.



Quinton|Social Media Specialist | Best Buy® Corporate
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