07-21-2019 08:09 PM
wow, I completely understand your frustration. I walked out of a north Chas store today after 3 hours with my phone not even touched and so many excuses I could hit someone. I’m going to be contacting apple since they are responsible for the crappy service that they rely on them to do. They need to fix their terribly ran system.
07-24-2019 10:21 AM
Good morning, Chry5tal,
Welcome to our community forum and thank you for taking the time to let us know about your experience at one of our store locations. I can certainly imagine how frustrating it would be to spend so much time waiting for your device to be repaired. We would be more than glad to take a deeper look in to this to make sure we can direct your feedback to the right place. Can you please provide some more information about what happened? Any additional details would be much appreciated.