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Posts: 1
Registered: ‎03-08-2019

Re: Store Purchase Sony Xperia XA2 Ultra

My son purchased this same phone on December 28th and is having the exact same issues. I can't believe Best Buy is selling a defective device. This phone was not cheap. - over $300 and only worked a little over a month. What is he supposed to do now. This is utterly ridiculous. The sote and manufactur company should be taking care of this for the customer. 

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Registered: ‎09-29-2008

Re: Store Purchase Sony Xperia XA2 Ultra

Hello, VickyHilton,


Welcome to our community. I was unhappy to hear about your son's experience with the Sony Xperia. It's more important than ever to be connected these days and having a need for service develop with what is often our lifeline can be frustrating indeed.


If your son purchased Geek Squad Protection for his phone, he should be able to arrange for a replacement by visiting Request a replacement device. Otherwise, I recommend that he contact Sony Mobile Support at (855) 806-8464 for options under the manufacturer warranty.


I hope this helps. Please know I am grateful you wrote to us regarding this concern.

John|Social Media Specialist | Best Buy® Corporate
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