Best Buy Repair Support

[User876637]

I purchased a tv tried to get the warranty honored told me l get what tv is worth and have to spend a couple hundred dollars to get the same quality of tv and pay for another 5 year warranty??

[nckhammond]

The TV you choose is up to you. If you choose one thats costs more then your old tv, you have to paybthe difference. your old warranty is considered used up once you use it to get credit for your old tv. So if you want another warranty you would have to pay for it.

[JJ-BBY Social Media Specialist]

Greetings, User876637,

Thanks for stopping by the Best Buy forums to let us know about your return and exchange that took place.  I’m sorry to hear your TV was defective, but thankful to know you were covered by our Geek Squad Protection Plan. 

You’re welcome to view the Terms and Conditions of your plan at anytime by visiting the link provided in this post.  Should you ever have any questions about how your plans are handled, you’re also free to give us a call anytime at (800) 433-5778. 

Let me know if you have any other questions!