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Posts: 4
Registered: ‎01-08-2021

Re: Pathetic service from Geek Squad

I sent my tv to fix on December 9, 2020. I was without television all Christmas. How much more must I wait. They have supposedly been waiting a month for a piece. It's too much time. I need my tv.
Posts: 434
Topics: 21
Kudos: 86
Solutions: 29
Registered: ‎02-08-2019

Re: Pathetic service from Geek Squad

Hey, cristivani,

 

Thanks for reaching out to us about your repair order. I am so sorry to hear that you were without a TV over Christmas, I can imagine that was not ideal! I'm happy to take a closer look into this and see what information I can find to help out.

 

I see that you've sent us a private message, and I will be responding there shortly to gather some more information from you.

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎01-08-2021

Re: Pathetic service from Geek Squad

You said that you would help me. I have not received any response from you.
Posts: 1,118
Topics: 50
Kudos: 214
Solutions: 45
Registered: ‎11-23-2018

Re: Pathetic service from Geek Squad

Hi, cristivani!

 

Thanks for following up. Meg is currently away, but I've located your private messages and will be following up there shortly. Please keep an eye on your inbox for my message.

 

Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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