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Posts: 3
Registered: ‎11-25-2019
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Re: Open Box Laptop Warranty

I'm in the same boat. Got an open box laptop today but warranty was activated in April. My local geeksquad said I'm out of luck. I either keep the remaining 188 days, buy extended warranty from them or return the laptop.
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Posts: 3
Registered: ‎11-25-2019

Re: Open Box Laptop Warranty

Lenovo yoga c930. Lenovo wouldn't budge on it either
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Posts: 7,183
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Registered: ‎12-23-2016

Re: Open Box Laptop Warranty

Hi, Daweeze02,

 

Welcome to the Best Buy Community forums. Thanks for your questions on this. Coverage on your computer is important, especially when buying an open box item.

 

Best Butty and Geek Squad will honor that warranty for a full year from when you purchased it. That additional warranty time will need to be fulfilled through us directly, and will not show through Lenovo. You can find out more here.

 

I'm sorry if your local store didn't give you correct information about that. Rest assured, however, that your computer has a full one-year warranty.

 

If you have any questions, please let me know.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-25-2019

Re: Open Box Laptop Warranty

Okay great to know because I love the laptop and didn't want to return it Smiley Happy
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Posts: 7,183
Topics: 115
Kudos: 446
Solutions: 395
Registered: ‎12-23-2016

Re: Open Box Laptop Warranty

Hi, Daweeze02,

 

You're very welcome. It's awesome that you love that computer. I'm sure it'll serve you well.

 

Please reach back out if we can ever assist you in the future.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!