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Hello, Jlee1,
Hope you are well, thanks for reaching out to us here on our Forums. I would like to see if I can assist in any way. To start could you send me a private message with your full name, phone number, and email. To send a private message simply click the blue button to the left of my signature.
Thanks,
 | J.Ezra|Social Media Specialist | Best Buy® Corporate As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support. | | |
