01-07-2021 12:42 PM
Best Buy has the worst customer service of any national chain i have dealt with. I was on the phone for two hours yesterday, in reaching two poeple, but both lost connection when we started to communicate. Best Buy does not want to talk to anyone about any problems. I have been to Best Buy 3 times in dealing with my serious radio tuner problems and all they want to do is replace the tuner, which doesnt identify the problems, this would have been the third tuner in two months. I live two hours away from the Denver store, but can't call any store, must go through their national call center which puts you on hold for an hour, then disconnects you,. If I ever walk into a Best Buy again, please shoot me!!!!!
01-13-2021 11:34 AM
Good morning, Lightening,
Welcome to our community forums. I appreciate you taking the time to reach out to us and letting us know about your recent experience getting assistance. I can certainly understand how frustrating it would be to spend so much time on the phone only to get disconnected. While it's disappointing to hear about this, your feedback is important so we can continue to improve our customer service process in the future.
Based on your message, it sounds like you may be looking into repair options for your radio. Is that correct? We offer the ability to schedule a consultation with one of our AutoTechs to help you troubleshoot this. If you are trying to contact a store directly, we also offer the ability to email these stores. You can find that address in store details for your local location.
Please let me know if I can do anything to assist you moving forward. I'm happy to help as much as I can.