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Posts: 2
Registered: ‎02-20-2021

Re: Laptop Repair

I decided to cancel/decline my repair service immediately - after a week of phone calls and 6 escalations to send my laptop back to me immediately there has been no update or response ftom Geek Squad in Brooks, Kentucky where my laptop is being detained.
Posts: 6,656
Topics: 227
Kudos: 547
Solutions: 339
Registered: ‎08-21-2017

Re: Laptop Repair

Good afternoon, Lady-K,


Welcome to our community forums and thank you for reaching out to us regarding this laptop repair. As someone who relies on a computer, I know how big of an impact not having access to one for even a day.


I'm disappointed to hear that the decision was made to cancel this service. Is there anything I can assist you with at this time? Please let me know, I would be happy to see how I may be able to help.

AndrewB|Social Media Specialist | Best Buy® Corporate
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