Best Buy Repair Support

[Lady-K]

I decided to cancel/decline my repair service immediately - after a week of phone calls and 6 escalations to send my laptop back to me immediately there has been no update or response ftom Geek Squad in Brooks, Kentucky where my laptop is being detained.

[AndrewB-BBY Social Media Specialist]

Good afternoon, Lady-K,

Welcome to our community forums and thank you for reaching out to us regarding this laptop repair. As someone who relies on a computer, I know how big of an impact not having access to one for even a day.

I'm disappointed to hear that the decision was made to cancel this service. Is there anything I can assist you with at this time? Please let me know, I would be happy to see how I may be able to help.