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Posts: 2
Registered: ‎08-19-2020

Re: Geek Squad Special Forces Missing in Action

Just curious about the resolution of this problem. My fridge, under a five year Geek Squad warranty, isn't cooling and I'm not getting a response from Special Forces. This isn't what I paid for and am very disappointed in Best Buy. What do I need to do to get someone's attention there?

Posts: 4,666
Topics: 50
Kudos: 504
Solutions: 282
Registered: ‎11-29-2016

Re: Geek Squad Special Forces Missing in Action

Good afternoon, CindyCannonAlbert,


Welcome to our forums, albeit under such unfortunate circumstances.  It can be frustrating enough to have to deal with a refrigerator that’s no longer cooling, but to hear you’ve been unable to get any assistance in getting it repaired is especially disappointing.


I’d like to look into your service further and offer any additional assistance I can, however, there are just a few pieces of additional information I’ll need from you in order to do so.  If you could use the blue “Private Message” button in my signature to send me the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your service order number


This should be enough information for me to begin my research, and hopefully explore what options might be available to you.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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