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Posts: 6
Registered: ‎02-07-2022

Re: Geek Squad Broke My Phone Performing 'Simple' Battery Replacement

similar thing happened to me. Went in for minor repair, and they "bricked" the phone. Won't even turn on anymore.  THey said "there's nothing we can do".

I went to the store manager and he literally laughed at me and said "you can't prove we broke your phone."

Posts: 6,667
Topics: 227
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Registered: ‎08-21-2017

Re: Geek Squad Broke My Phone Performing 'Simple' Battery Replacement

Good afternoon, detguy,


Thank you for taking the time to visit us here on our community forums and letting us know about your experience with this repair. As someone who relies on my phone for nearly everything, I know that even a single day without one has a major impact on daily life. Our goal is to get phones back up and running as quickly as possible and I'd certainly like to take a closer look into this to see what options we may have to help.


Which store location did you visit and when? Do you recall the name of the store manager you spoke to? What sort of problems were you having this when? I'd also like to look into your repair history and will need a few more details in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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