Best Buy Repair Support

[NONAME83]

Literally going through the same issue! Geek Squad said they will not honor the GSP for replacement because the plan expired, however, the plan expired over 2-1/2 months after I initialized the repair. GS tech used a hair dryer to thaw the freezer in order to replace the icebox. That tech has since quit the company!

Tech comes out today and says they are not going to warranty it since there is "heat damage". When I told the tech what happened he cancelled the appointment as if he NEVER even came to my house so he didn't have to post comments. I had to contact GS support and they rescheduled the appointment! The customer service at Geek squad has declined significantly over the years! They put the wrong refrigerator on the repairs, the wrong GSP and then had the audacity to blame me for something they did! The amount of stress within th best buy dynamic isn't worth any of the savings based on the amount of time your fridge is being service. Mine is supposed to be fixed for the same thing a 4th time! Geek squad tech says "make sure you dump your ice box every day in order to keep it from failing!"

[MeghanM-BBY Social Media Specialist]

Hi, NONAME83,

Welcome to our Forums. We appreciate you taking the time to post here. I know that having a broken appliance can really take a toll on a household. I'm happy to look into your repair and see what options are available for this. Please send a Private Message with your name, phone number, and email so I can look into the repair history and acquaint myself with your issue.

Sincerely,

[JasonT-BBY Social Media Specialist]

Hello, NONAME83.

Welcome to the Best Buy Forums!

I appreciate you taking the time to write us regarding your situation. I would be reaching out to someone if I was experiencing the same thing.

I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, and e-mail address. I look forward to hearing from you.

Regards,

[Anonymous]

Simple geek squad is a scam!!