03-04-2019 01:25 PM
03-04-2019 01:59 PM
Welcome to the forum and thank you for connecting with us regarding your Geek Squad Protection (GSP) Plan trouble with your iPhone 6. I have an iPhone 6 as well that I upgraded to over four years ago, and have been itching to upgrade my phone for quite some time. Our GSP is intended to be incredibly handy, so it's dismaying to hear your experience with it has been lackluster.
With that said, our team primarily works with our USA stores and customers, and based on your mention of Future Shop, it would seem you're located in Canada. However, I have forwarded your information to our Best Buy Canada team. You should receive a response within 3-5 business days at the email address you used in your forum registration.