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Posts: 2
Registered: ‎08-20-2020

Re: Filing Geek Squad Complaint

Hi Sean, 


Do you think you could get back to me?


I've had a very frustrating time dealing with Geek Squad Customer Service about a claim from over two years ago and I cannot get a straight answer or transferred to someone who can help.




Posts: 2,662
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Registered: ‎10-19-2017

Re: Filing Geek Squad Complaint

Hey there, Danielle,


Thanks for posting on the Best Buy forum about your concerns. Sean isn’t available, but I’m happy to step in for him.


To begin, would you be able to tell me more about your situation? You mentioned this is about a Geek Squad claim from two years ago. To allow me to review, beyond clarification on your specific concerns, I’ll also need your full name, phone number, email address, and any reference numbers you may have available such as repair numbers. Be sure to keep your private details secure by utilizing the blue “Private Message” button in my signature.


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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