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Posts: 1
Registered: ‎02-26-2019

Re: Extended Warranty transfer from USA to Canada

Hi I have had the same issue with my beats by Dre. I asked the rep in Canada if my extended warranty would work in the US multiple times and was reassured it would work back in the states. I paid a lot of money for my headphones and warranty and now I'm stuck with broken headphones it's really frustrating because I'm a sponsored bodybuilder and I use these head phones for everything. I'd like to have this resolved I have the receipt and all
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Registered: ‎09-29-2008

Re: Extended Warranty transfer from USA to Canada

Hello, cstapleton90,

 

Welcome to our community. There is very little as frustrating as the discovery that a a product you purchased--Geek Squad Protection in this case--may not provide coverage as expected. I was unhappy to hear of your situation; service issues alone are inconvenient enough without adding an unanticipated wrinkle.

 

With apologies, Best Buy in the U.S. will not be able to offer covered service for your purchase made in Canada. If your plan Terms & Conditions include a clause for international coverage, you may be able to pursue service in the U.S, but likely with some restrictions.

 

For further assistance with this issue, I would recommend that you contact Best Buy Canada.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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