10-30-2017 01:35 PM
11-01-2017 08:10 AM
Good morning, Purbanjr,
I’m sorry to read about your wife’s iPhone and Otterbox case! Customers place a significant amount of trust in us when turning in their devices for repair, so it’s discouraging something reportedly went so horribly wrong. I’m not sure what ultimately happened; however, I appreciate you reaching out to us, as I’d be happy to review your case with local management.
I’ll need some additional information from you first though, so please be on the lookout for a private message heading your way shortly. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thanks for posting,
|Alexandra|Social Media Specialist | Best Buy® Corporate|
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