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New Member
Posts: 2
Registered: ‎11-23-2018

Re: Do y'all repair cracked screens for a galaxy s8 plus

Are you SERIOUS??? YOU ONLY HAVE WHAT, TEN AUTHORIZED STORES IN THE ENTIRE USA THAT CAN PERFORM SAMSUNG REPAIRS AND THIS IS NEVER NEVER NEVER MENTIONED WHEN THE CUSTOMER IS ENCOURAGED TO PURCHASE ANY OF YOUR "PROTECTION" PLANS??? This is fraud, Best Buy. But gee, I hear you're working hard on fixing this. Why? That would be stupid especially when the phones are all glass and Samsung's warranty is WORTHLESS TOO. Wait until I tell ya MY story about this. To be continued.
New Member
Posts: 2
Registered: ‎11-23-2018

Re: Geek Squad SCAM


@jdogg836 wrote:
Once a comparable sku is identified, per the terms and conditions you would receive that tv at an even exchange.

I really don’t get,this.  Why, if a “social media specialist” is the only Best Buy employee with authority to answer these questions, are you confusing the situation further?

Best Buy Employee
Posts: 543
Registered: ‎01-09-2015

Re: Geek Squad SCAM

Especially this time of year, the forums see an uptick in traffic. There are plenty of knowledgeable employees and customers that participate here in order to help keep these forums ticking along. The accuracy of our posts are weighed by the number of accepted answers and kudos given. This particular question is a scenario explicitly covered in the Geek Squad Protection terms and conditions, so my answer should not confuse the situation in any way.

There isn’t a credit or refund when an even exchange is performed under the GSP. The comparable sku determines the replacement value, when the old product is exchanged for the comparable unit there is no credit as it an even exchange.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Best Buy Employee
Posts: 543
Registered: ‎01-09-2015

Re: Do y'all repair cracked screens for a galaxy s8 plus

The protection plan provides a replacement device at ALL Best Buy locations, just come in and pay the deductible and it will be taken care of. While the rollout of Samsung authorized repair locations is going slower than we hoped, the existing practice of repair/replacement is still in effect and working well.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 1,277
Topics: 22
Kudos: 190
Blog Posts: 15
Solutions: 53
Registered: ‎08-08-2017

Re: Do y'all repair cracked screens for a galaxy s8 plus

Hey Catpower78,

 

Welcome to the forum, and thanks for reaching out to us.  It's always a great idea to protect your valuable purchases with a Geek Squad Protection (GSP) plan, especially when it's something you use everyday like a smartphone. 

 

A handful of our stores are Authorized Samsung Repair Centers and can process same-day repairs on a wide array of devices.  With that said, any Geek Squad precinct should be able to send your phone off for diagnostics and repairs, though it may not be returned you to the same day.  If you haven't already, you are welcome to locate a same-day repair center here, or you can schedule an appointment at your local Best Buy store to speak with a Geek Squad Agent at your earliest convenience.

 

Let us know if you have any other questions, anytime.

 

Sincerely,

Sam|Social Media Specialist | Best Buy® Corporate
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