08-14-2019 08:50 PM
08-16-2019 02:53 PM
Hi there, lmn,
Thanks for connecting with us on our forums! I totally understand how important an accurate estimation of charges are and I'm sorry to hear that your repair may be more than you expected.
While I cannot make any specific promises, we would love to take a closer look at your repair to see how we may be able to assist. Would you be able to send us a Private Message by clicking the blue button in my signature? Please be sure to include any additional details you are able, as well as your full name, email address, and phone number.
08-16-2019 03:35 PM
08-16-2019 05:17 PM
Thanks for providing us those additional details. I'm actually a college student myself so I totally understand the monetary restraints that can add.
It is very unlikely that we would be able to reduce the cost of the repair. That said, we are glad to document your feedback here at our corporate office to help us improve. If you want us to do this, we would simply need you to send us a Private Message with your full name, email address, and phone number for us to properly document this.