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New Member
Posts: 2
Registered: ‎08-13-2019

Re: Computer Repair - Waiting for over a month for repair and response

Having similar issue - bought my son’s computer into Geek Squad for repair - was quoted ‘somewhere between $200-300 for a screen issue repair’. Price was based on price we paid for computer ($1,499). Of course, after sent out to service center to evaluate, now repair price goes to over $600 including the mandatory $89 evaluation fee. I’ve paid for Geek Squad annual protection for 3 computers for MANY years but the plan I have doesn’t cover or discount any repairs. No one at Best Buy able to help me. Registered complaint with BBB but haven’t heard back from anyone. Totally unethical to quote a price and then expect consumer to authorize paying more than double while computer is sitting at the Service Center.
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Posts: 549
Topics: 23
Kudos: 115
Solutions: 33
Registered: ‎07-23-2018

Re: Computer Repair - Waiting for over a month for repair and response

Hi there, lmn,

 

Thanks for connecting with us on our forums! I totally understand how important an accurate estimation of charges are and I'm sorry to hear that your repair may be more than you expected.

 

While I cannot make any specific promises, we would love to take a closer look at your repair to see how we may be able to assist. Would you be able to send us a Private Message by clicking the blue button in my signature? Please be sure to include any additional details you are able, as well as your full name, email address, and phone number. 

Austin|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-13-2019

Re: Computer Repair - Waiting for over a month for repair and response

After contacting the E Hanover store, corporate and anyone else I could speak with NO-ONE would reduce the repair price. My son is in college and can’t afford to pay that type of repair money. We are having computer returned to us and he will use it as is. So disappointed with Best Buy...
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Valued Contributor
Posts: 1,514
Registered: ‎02-07-2011

Re: Computer Repair - Waiting for over a month for repair and response

what is the model number of the computer and what is the "screen issue" ?

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Posts: 549
Topics: 23
Kudos: 115
Solutions: 33
Registered: ‎07-23-2018

Re: Computer Repair - Waiting for over a month for repair and response

Imn,

 

Thanks for providing us those additional details. I'm actually a college student myself so I totally understand the monetary restraints that can add. 

 

It is very unlikely that we would be able to reduce the cost of the repair. That said, we are glad to document your feedback here at our corporate office to help us improve. If you want us to do this, we would simply need you to send us a Private Message with your full name, email address, and phone number for us to properly document this. 

Austin|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!