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Registered: ‎02-12-2019

Re: Amor Edge Warranty

I purchased my screen protector when I purchased my phone 2 months ago. I usually get the Zagg. It when I purchased my phone I was advised to purchase Armor Edge because it is replaced at the store. My screen preotector broke so I took it to a bestbuy store and they replaced It with no questions asked but it was installed incorrectly and my screen protector cracked again. This time I went to a different store and I was told that I need to deal with the company and that they do not handle this in store. I was also charged an installation fee. I’m confused on the real policy.
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Registered: ‎01-03-2013

Re: Amor Edge Warranty

[ Edited ]

Hi there Michelle637, 


Welcome to the forum and thank you for reaching out to us! Protecting your phone with a screen protector is a great preventative step. Admittedly, I typically end up with Zagg as well, but I've heard some great things about Armor Edge! I'm glad to hear you went with this option, and that you had an easy first experience swapping out the screen protector the first time. With that said, I'm sorry to hear its installation may be the suspect in the need for another one. 


In most cases, we would typically direct you to the manufacturer for replacement under the warranty. With Armor Edge though, we should be able to take care of you in store. I suspect the second store you visited may have missed this exception to the rule, causing your confusion. It sounds like you may have paid to have the screen replaced in store, including an installation fee. I would like to take a closer look at this with you to see how we could make this right. Please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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