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New Member
Posts: 2
Registered: ‎02-15-2019

RIDICULOUS STORE MANAGER SUPPORT> Had Warrantied LENOVO REPAIRED 5 TIMES

I had purchased the "extended warranty" on a LENOVO 2 in 1, paid $1,400 for the item, it was sent back 5 TIMES for repairs, 3-4 times for the SAME "issue". I was told by store manager when picking it up for the 5th time when I asked him to turn the Laptop on because "Lenovo" said there wasn't ANYTHING wrong with it, he told me he "wasn't qualified" to turn it on!! It STILL does NOT work, I need someone to help me, this was a TERRIBLE experience and My Company "used to" spend tens of thousands of dollars at this store.. NEVER AGAIN unless I actually get some help, someone that actually "wants to help" resolve this..

Regular Contributor
Posts: 783
Registered: ‎02-07-2011

Re: RIDICULOUS STORE MANAGER SUPPORT> Had Warrantied LENOVO REPAIRED 5 TIMES

What is wrong with it? Was this during the first year where they use lenovo's warranty or after the first year where they use the extended service plan?
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Registered: ‎11-30-2015

Re: RIDICULOUS STORE MANAGER SUPPORT> Had Warrantied LENOVO REPAIRED 5 TIMES

Hello, ejgroover,

 

Welcome to our community! Having a laptop out for repair that many times would make me frustrated, and I can only imagine what you may be going through. Thank you for posting to us, we’d be delighted to see what light we can shed on this for you.

 

Your local Best Buy’s Geek Squad and our friends at Geek Squad City, should performing all the repairs in accordance with the terms you agreed at the time of purchase. We’re sorry to hear that the leader you spoke to at your local Best Buy may not be a member of Geek Squad.  As nckhammond hinted at, if your Lenovo 2-in-1 was sent out for repair under the manufacturer’s warranty different terms may apply.  Can you please send us a private message with your information? Please include your full name, phone number, and your email address, in your response. We’d be happy to take a look into your recent repairs to see what insight or assistance we can offer, at this time. A private message can be sent by choosing the blue “Private Message” button in my signature.

 

Respectfully,

 

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-15-2019

Re: RIDICULOUS STORE MANAGER SUPPORT> Had Warrantied LENOVO REPAIRED 5 TIMES

First issue was a simple WiFi card needed replacement. Second issue (wasn’t certain what was wrong), but it heated up so intensely I dropped it getting out of my truck, and subsequently was physically damaged in addition to the “excessive heat”! Third, 4th and 5th, ALL excessive over heating to the point of melting plastics!! After replacing motherboard, RAM, HD, BATTERY (more than once), it still doesn’t even turn on! The 2nd repair on was not under the 1st year Mfg warranty.
Regular Contributor
Posts: 783
Registered: ‎02-07-2011

Re: RIDICULOUS STORE MANAGER SUPPORT> Had Warrantied LENOVO REPAIRED 5 TIMES

2 n 1 meaning yoga? Those are known for wifi issues as well as motherboard problems. In my opinion Yogas are one of the least reliable laptops made. If they end up giving you credit to replace it, you might want to try a surface (dont get the dual graphics version). Or the x360 HP envys (the Intel ones, not the ryzen ones) seem pretty reliable also.
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Registered: ‎10-19-2017

Re: RIDICULOUS STORE MANAGER SUPPORT> Had Warrantied LENOVO REPAIRED 5 TIMES

Hello, ejgroover,

 

We appreciate you taking the time to elaborate on your experience with this device. I know how concerned I would be if my laptop overheated to the point that it was too hot to touch and melted the plastic. That certainly isn't the experience we intended when you first came to us for this purchase, so I'm glad you brought this to our attention.

 

So that we can look in to possible solutions, using the "Private Message" option in my signature please send a message including the following:

 

Full name

 

Phone number

 

Email

 

Order Number or a time frame when this purchase was made.

 

I look forward to hearing from you with those details so we can move forward.

 

Sincerely,

Elle|Social Media Specialist | Best Buy® Corporate
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