02-15-2019 03:50 PM
I had purchased the "extended warranty" on a LENOVO 2 in 1, paid $1,400 for the item, it was sent back 5 TIMES for repairs, 3-4 times for the SAME "issue". I was told by store manager when picking it up for the 5th time when I asked him to turn the Laptop on because "Lenovo" said there wasn't ANYTHING wrong with it, he told me he "wasn't qualified" to turn it on!! It STILL does NOT work, I need someone to help me, this was a TERRIBLE experience and My Company "used to" spend tens of thousands of dollars at this store.. NEVER AGAIN unless I actually get some help, someone that actually "wants to help" resolve this..
02-16-2019 01:01 PM
02-16-2019 01:19 PM
Welcome to our community! Having a laptop out for repair that many times would make me frustrated, and I can only imagine what you may be going through. Thank you for posting to us, we’d be delighted to see what light we can shed on this for you.
Your local Best Buy’s Geek Squad and our friends at Geek Squad City, should performing all the repairs in accordance with the terms you agreed at the time of purchase. We’re sorry to hear that the leader you spoke to at your local Best Buy may not be a member of Geek Squad. As nckhammond hinted at, if your Lenovo 2-in-1 was sent out for repair under the manufacturer’s warranty different terms may apply. Can you please send us a private message with your information? Please include your full name, phone number, and your email address, in your response. We’d be happy to take a look into your recent repairs to see what insight or assistance we can offer, at this time. A private message can be sent by choosing the blue “Private Message” button in my signature.
03-05-2019 12:10 AM
03-05-2019 08:41 AM
03-05-2019 11:32 AM
We appreciate you taking the time to elaborate on your experience with this device. I know how concerned I would be if my laptop overheated to the point that it was too hot to touch and melted the plastic. That certainly isn't the experience we intended when you first came to us for this purchase, so I'm glad you brought this to our attention.
So that we can look in to possible solutions, using the "Private Message" option in my signature please send a message including the following:
Order Number or a time frame when this purchase was made.
I look forward to hearing from you with those details so we can move forward.