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Posts: 2
Registered: ‎07-28-2018

Questions on this return

So I had a couple questions on this return. So long story short a item I had sent in for repair is broken and un repairable which allows me to exchange now I know I can get in store credit as the other item that came with it I had done that but here's the thing. It cost me nearly 60$ to get to best buy it was nearly 700$ purchase. So what are my options here? I really don't need more store credit. Also I used a credit card I no longer have. So is it possible to get cash exchange and if so can I do it via different bank or so. I also need to mention going out there requires me to spend about 15 hours in the city as I take a bus which arrives at 3am and pickups at 8pm. So going down there is not easy lol
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Registered: ‎11-30-2015

Re: Questions on this return

Hello Briand127,


Thank you for choosing Best Buy for assistance with your repair! I know it can certainly be bummer that your old unit wasn’t repairable, but I’m happy to hear that other ways to assist you were put into place. I apologize for our delayed response, but I’d be happy to help point you in the correct direction if you’re still looking for some advice on this topic.


Can you please share if you have a Geek Squad Protection Plan or if you were receiving assistance from Geek Squad with your broken item under your manufacturer’s warranty? If you’re seeking clarification on a Geek Squad Protection Plan that is being fulfilled I’d be happy to see how I can help you answer your questions. I look forward to your reply!



Mariah|Social Media Specialist | Best Buy® Corporate
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