07-28-2018 05:29 AM
08-02-2018 12:48 PM
Thank you for choosing Best Buy for assistance with your repair! I know it can certainly be bummer that your old unit wasn’t repairable, but I’m happy to hear that other ways to assist you were put into place. I apologize for our delayed response, but I’d be happy to help point you in the correct direction if you’re still looking for some advice on this topic.
Can you please share if you have a Geek Squad Protection Plan or if you were receiving assistance from Geek Squad with your broken item under your manufacturer’s warranty? If you’re seeking clarification on a Geek Squad Protection Plan that is being fulfilled I’d be happy to see how I can help you answer your questions. I look forward to your reply!