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New Member
Posts: 1
Registered: ‎04-22-2019
Accepted Solution

Question about replacement of my laptop

I purchased a $1500 laptop from Bestbuy (an MSI GS-63), and unfortunately a glass filled with water tipped all over the keyboard. Somehow the laptop still works, but there are problems. The sound is now kinda messed up (the water poured into the speakers too), the screen has water damage, they keyboard feels kinda weird now after all the water seeped into it, and there is some glitchy stuff happening (such as the screen will turn black for a few minutes randomly).

 

Since I purchased the accidental protection plan for this laptop, I was wondering if I have the option to come in and have the laptop replaced rather than have it fixed (if it's even fixable). I know my plan allows for this laptop to be replaced, but I know sometimes Geek Squad forces you to have it sent out and fixed, making you wait a long duration of time.

 

Please let me know and thank you!

Emerging Expert
Posts: 6,014
Registered: ‎02-25-2013

Re: Question about replacement of my laptop

Getting the laptop fixed by geek squad is generally the first option they will utilize. 

 

You should bring it in so they can send it in for diagnostics.

 

 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Recognized Member
Posts: 198
Registered: ‎09-03-2018

Re: Question about replacement of my laptop

From past experience, MSI computers do not get repaired. They get replaced outright.
Posts: 389
Topics: 19
Kudos: 58
Solutions: 65
Registered: ‎10-19-2017

Re: Question about replacement of my laptop

Hey, Jakela, 

 

The best way to discover your options would be to bring your computer in so that our Geek Squad can take a look. You can schedule an appointment by visiting us online here

Faith|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Emerging Expert
Posts: 6,014
Registered: ‎02-25-2013

Re: Question about replacement of my laptop

depends on the problem

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.