11-25-2018 09:27 PM
Our Samsung - 65" Class (64.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV has developed purple spots in the center and center right of the screen which have been getting deeper purple over the last few months. How do i get it repaired.
12-13-2018 03:04 PM
Welcome to our community. I spend a lot of time in front of my TV and I don't think that I would cope with what you've described very well. I'm sorry to hear that your TV has developed this fault.
To begin the repair process, I would recommend contacting Geek Squad at 800-433-5778. Because of the size of your TV, they should assist you with scheduling a technician to visit your home.
I hope this helps. Thank you for writing to us.
|John|Social Media Specialist | Best Buy® Corporate|
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