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Registered: ‎11-25-2018

Purple Spots - Samsung - 65" Class (64.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV

Our Samsung - 65" Class (64.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV has developed purple spots in the center and center right of the screen which have been getting deeper purple over the last few months.  How do i get it repaired.

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Re: Purple Spots - Samsung - 65" Class (64.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV

Hello pghlong1,

 

Welcome to our community. I spend a lot of time in front of my TV and I don't think that I would cope with what you've described very well. I'm sorry to hear that your TV has developed this fault.

 

To begin the repair process, I would recommend contacting Geek Squad at 800-433-5778. Because of the size of your TV, they should assist you with scheduling a technician to visit your home.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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