08-20-2019 09:38 PM
08-21-2019 07:28 AM
The Google rep did you a serious bad one on that. They never should have told you to contact the retailer regarding a Google Warrenty.
To make a claim under the Limited Warranty, please contact g.co/pixelphonewarranty. We’ll need your name, contact information and the IMEI or serial number for your phone (located at Settings > System > About Phone > Status). You will need to provide a purchase receipt.
08-22-2019 01:04 PM
Hi there, Rumi,
Welcome to the Best Buy Forums and thank you for taking the time to write in to us!
I'm sorry to hear about what is happening with your phone! I take photos with my phone daily, so I can definitely understand your concerns and you wanting to get that resolved as soon as possible. When it comes to things like this, Best Buy does have the Return & Exchange Promise, which allows for returns or exchanges of most products within the first 15 days of purchase. This time period is extended for our My Best Buy Elite and Elite Plus members. With your purchase being made in November last year, it would be outside of our return and exchange time period, so our options to assist may be a bit limited. If you purchased a Geek Squad Protection plan for your phone, we can take a look at your phone and see what's possible.
Once your purchase is outside of our Return & Exchange Promise, you should still be able to get assistance from the manufacturer, Google, directly as your phone should be covered under a manufacturer's warranty. As user bobberuchi mentioned, filing a claim under the manufacturer's warranty would be the best option moving forward. Should they need any information about the purchase, we'd be glad to see if we can supply that to you!
While I understand that this may not be the answer you're looking for, I do hope that Google can provide you with more assistance with regards to your phone!