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New Member
Posts: 2
Registered: ‎07-04-2018
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Purchased Nintendo Switch last week and cooling fan is rattling.

My switch makes a rattling sound from the cooling fan after a few minutes of play. Is my Switch eligible for an exchange?Is this an issue I should be concerned with? 

Best Buy Employee
Posts: 435
Registered: ‎01-09-2015

Re: Purchased Nintendo Switch last week and cooling fan is rattling.

The return exchange period is 15 days, you should be within that of just bought last week. If you are Elite or Elite Plus, you’ll have even longer.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 2,478
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Registered: ‎11-29-2016

Re: Purchased Nintendo Switch last week and cooling fan is rattling.

[ Edited ]

Hey ecavell,

 

Welcome to our forums!  Although I haven’t purchased a Nintendo Switch myself, it’s definitely been on my radar after its release last year.  Ever since Super Smash Bros. Ultimate was finally announced, the temptation has become all too real, and I may have to finally take the plunge and pick up a Switch when the game is released this December.

 

Enough about my future Switch purchase, let’s tackle this question about your purchase, shall we?  As the ever-helpful jdogg836 has mentioned, our Return & Exchange Promise does allow you a 15-day return/exchange period, should you find your Switch is acting a bit unusual.  You mentioned making this purchase just last week, so you should be within your return/exchange period.  If you’re curious as to how to go about returning your Switch, this handy What Are My Return Options? Knowledge Base article may prove useful.

 

If time happens to slip away from you, and you find yourself outside the return/exchange window, you may be able to utilize Nintendo’s manufacturer warranty, to repair any issues you’re having with your Switch’s cooling fan.  If you’re curious as to what is covered by Nintendo’s warranty, you can check out their full warranty coverage text here.

 

Hope this helps, but if you have any other questions, don't hesitate to visit our Support Forums again.

 

Happy gaming,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-04-2018

Re: Purchased Nintendo Switch last week and cooling fan is rattling.

Thank you SeamM-BBY, 

 

I was able to exchange my switch and get one that is working perfectly. I'm very thankful for Best Buy's customer service! 

 

Eric