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Posts: 1
Registered: ‎08-20-2021

Protection plan absent in online account

I purchased a roku TV in person inside one of your stores. I have the receipt, the Plan ID # and the SKU#. I'm logged into the account e-mail I'm sure I would have given them at the register and it is telling me that I have never bought anything. I can't attach my account to the purchase by entering in the information on the receipt, thus I do not have access to the protection plan. I have looked at previous posts about this and they were all resolved through private messages so there isn't a public solution available making this post necessary.

Posts: 6,667
Topics: 227
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Registered: ‎08-21-2017

Re: Protection plan absent in online account

Hi there, ssope,


Thank you for taking the time to visit us here on our community forums. A Geek Squad Protection is a great thing to have, especially with a TV. I know I would want to make sure this plan was activated and ready to go just in case. I appreciate you reaching out and would be happy to help you look for this purchase.


Based on your message, it sounds like this may be associated with another My Best Buy account. Because of this, you would be unable to add this as a missing purchase. If you'd like, I can review your receipt information to get a better idea of what options I have available to assist you moving forward.


I will need a bit more information in order to begin this process. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Customer service PIN (located at bottom of receipt)


You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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