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New Member
Posts: 1
Registered: ‎10-30-2017

Protection plan, I did not get a comparable TV!

I bought a Toshiba 49" smart TV black Friday for $199, retail $449. Bought the protection plan also just two months later a white line cone down the middle of it. Your repair technician came out in deemed it needed to be replaced. Take it back to the store and all I got was my money back not a TV even comporable of that!! Had to spend an additional $126 to get a piece of crap Visio the same size!! After this I looked online and it said I would get a TV comparable to what I had which I did not very very upset!!
Valued Contributor
Posts: 2,136
Registered: ‎12-01-2014

Re: Protection plan, I did not get a comparable TV!

The protection plan is a comparable TV or a gift card for the amount that it's worth. Which is not to exceed purchase price. These options are up to best buy to decide what they offer.
Posts: 6,691
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Registered: ‎11-30-2015

Re: Protection plan, I did not get a comparable TV!

Greetings Shannonparli,

 

Welcome to the Best Buy Support Online Forum Community! I’m sorry hear that your Black Friday Toshiba TV isn’t working anymore, and you’re not happy with the options available under your Geek Squad Protection Plan. I’d be happy to see how I might be able to help you.

 

Our Geek Squad Protection Plan terms that you agreed to at the time of purchase state that we’d be able to replace it with a like kind and quality and of comparable performance, or provide a gift card for the current market value to not exceed the original purchase price at our discretion. I’m sorry to hear that you’re not happy with the new Vizio TV you purchased with your gift card. You’re welcome to return it if you’re within your Return & Exchange Promise.  

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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