10-31-2017 08:02 AM
10-31-2017 10:18 AM
11-01-2017 11:52 AM
Welcome to the Best Buy Support Online Forum Community! I’m sorry hear that your Black Friday Toshiba TV isn’t working anymore, and you’re not happy with the options available under your Geek Squad Protection Plan. I’d be happy to see how I might be able to help you.
Our Geek Squad Protection Plan terms that you agreed to at the time of purchase state that we’d be able to replace it with a like kind and quality and of comparable performance, or provide a gift card for the current market value to not exceed the original purchase price at our discretion. I’m sorry to hear that you’re not happy with the new Vizio TV you purchased with your gift card. You’re welcome to return it if you’re within your Return & Exchange Promise.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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