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New Member
Posts: 4
Registered: ‎04-17-2020
Accepted Solution

Protection Plan Extensions?

I have a few protection plans set to expire in the coming weeks/month. 

I wanted to exchange those items, and one is a laptop requiring repair. 

But I'm in NYC. All the stores are closed. These items can only be processed in store. 

 

Is Best Buy offering a warranty extension? 

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Valued Contributor
Posts: 1,505
Registered: ‎02-07-2011

Re: Protection Plan Extensions?

From what understand they no longer offer extensions .
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Best Buy Employee
Posts: 1,747
Registered: ‎01-09-2015

Re: Protection Plan Extensions?

nckhammond is correct, there are no extensions on Geek Squad Protection plans.  This change actually occurred months back.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 4
Registered: ‎04-17-2020

Re: Protection Plan Extensions?

I am asking about an extension due to covid - 19. 

How can we go to the store if the stores are closed? I'm in NYC.

Did y'all read the post?

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Best Buy Employee
Posts: 1,747
Registered: ‎01-09-2015

Re: Protection Plan Extensions?

It was a little unclear, you asked about an extension then mentioned using plans.  

 

Here's the big thread that discusses your protection plan and covid-19.  https://forums.bestbuy.com/t5/Best-Buy-Repair-Support/Unable-to-use-expiring-protection-plan-due-to-...

 

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 4
Registered: ‎04-17-2020

Re: Protection Plan Extensions?

Thank you.