12-08-2019 10:02 AM
12-10-2019 09:02 AM
Thanks for joining us here on the Best Buy Forums. We appreciate you thinking of Best Buy for the iPad purchase, although I’m sorry you are having trouble with it. When an important device that is needed for work isn’t functioning as it should, it’s nice to have the support from the manufacturer. That said, they’d need to verify some information, including the serial number, before they could provide any type of assistance towards a resolution.
I see you’ve sent a private message, and I’ll be replying there shortly to see if we are able to provide the details you need. We appreciate your patience in the meantime, and we look forward to working with you.