10-17-2017 09:47 PM
I purchased a headphone set from Best Buy internet sales in June. 2017 I purchased JBL Everest 300. The headphones are not working as they keep shutting down after about 5 minutes of use. I contacted JBL directly to see if the headphones could be repaired or replaced under warrantee. After providing my Best Buy purchase receipt and the unit serial number, JBL advises that they cannot honor their 1 year warrantee because the warrantee has expired. So what do I do? Is this the result of Best Buy selling me a product not covered by the mfg. warrantee? Or is JBL walking away from their product. I would like the headphones replaced, repaired or a full refund. Please help as I do not know where else to turn with this issue. Thank you
10-19-2017 11:21 AM
Being in the market for a new set of headphones myself, I can only imagine how frustrated I would feel if my headphones suddenly stopped working after only getting to use them for a few months. Now to hear that you’re having trouble getting them serviced through JBL’s warranty is especially disheartening, and I completely understand why you’ve come to us with your questions. I appreciate the opportunity to look into these headphones for you further, and hopefully provide you the answers you’re looking for.
Because I wasn’t able to locate your purchase with the information you provided when you joined our forums, I’ll need some additional information from you, so I might look into this further. If you could send me a private message with the following:
Your full name
Your email address
Your order number
This should be enough information for me to get started in my research. To send me this information privately, you’ll want to make sure you use the blue “Private Message” button in my signature.
Hope to hear from you soon,
|SeanM|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!