11-22-2018 05:14 PM
11-28-2018 10:44 PM
12-05-2018 06:23 PM
Hello, Mori88 –
Photography is a neat hobby! Personally, I wish was more talented in this department and I think it’s amazing you have such a strong Instagram following. Thank you for sharing your experience with us here on our community. We sincerely apologize for our delayed response to your concerns. We’d be happy to see what light we can shed on this for you.
Geek Squad Protection Plans are great for “what if” situations like you had described. I’m sorry if the terms of your plan weren’t clearly articulated to you when discussing the options available to assist you at your local Fresno Best Buy. As jdogg836 shared with you while had wait for our reply, usually cameras and lenses would be sent out for repair. I understand other expectations may have been set with you unintentionally due to your previous experience using your Geek Squad Protection Plan. You’re welcome to review the terms of your plan here.
Can you please send us a private message with your full name, phone number, and email address? We’d be happy to see if there’s an update regarding your Service Order to share with you at this time. Also, we’d be happy to ensure that your concerns are fully documented here at our Corporate Office.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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