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Posts: 1
Registered: ‎06-20-2021

Problem with the webcam of ASUS TUF GAMING LAPTOP

I bought an ASUS TUF 15 GAMING LAPTOP on October,2020 and the laptop has a factory hardware problem with the webcam, the laptop does not read the camera.

Should I take to Best Buy to repair it with the warranty??

Posts: 6,667
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Registered: ‎08-21-2017

Re: Problem with the webcam of ASUS TUF GAMING LAPTOP

Hi there, pmendizabal98,


Welcome to our community forums. I know that a working camera is more important than ever so I can understand wanting to get this fixed as quickly as possible. I'd be glad to help you look into what options there are to get this repaired.


Typically, we are unable to fulfill a manufacturer's warranty at our store locations. With that said, the Geek Squad should have no problem preforming a diagnostic on your laptop to see what is needed to repair it.


I would also recommend reaching out to ASUS support to see what additional options they have to help.


Please let me know if you have any other questions that I can help with! 

AndrewB|Social Media Specialist | Best Buy® Corporate
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