03-01-2021 12:35 PM
03-03-2021 12:03 PM
Thanks for reaching out to us regarding your Geek Squad Protection Plan, (GSP) and welcome to the Best Buy Forums. I'm sorry to hear that you've been having a difficult time getting a service set up to replace your broken phone screen, I can imagine how frustrating that can be!
It sounds like the store you are scheduling with may no longer be a Samsung Authorized Service Provider. These Samsung repairs are not a part of the GSP, however with GSP, a screen repair through this Samsung service is $60. Because this program is not a part of your GSP, you may need to pay for any service fees associated with a repair/replacement of your phone per the Terms & Conditions of your plan.
I would recommend to schedule a service with a different Authorized Repair Service Provider here if possible. Otherwise, I would check the Terms & Conditions for your specific plan to learn more about associated service fees.
Please let me know if there is anything else I could help with!
03-03-2021 12:08 PM
03-03-2021 12:24 PM
It looks like that is correct, based on the "Schedule your service" section of this page. Is this the location that you went to that was unable to repair your screen? There may have been an update in their offerings that has not yet been reflected on the website.
03-03-2021 01:28 PM
Ah, I'm sorry to hear about that. I'd be happy to reach out to them to confirm they are no longer part of this program. If they are not, then it is likely that the only option would be to replace your phone as they mentioned. Please send me a private message, utilizing the link in my signature below, with your full name, email, and phone number and I can get started.