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Posts: 1
Registered: ‎07-10-2021

Poor customer service @ Exchange Line

Less than 2 years ago I purchased a VIZIO 55" TV from Best Buy and thankfully (or so I thought) I also purchased the 5yr geek squald proctection plan because recently these dark spaces began to form around the edges of my screen.  I made a service call and low and behold I was told my fairly new TV would likely be going out on me very soon but all I had to do was call the exchange line and get a new TV or a credit.  Well two days later I'm still trying to get someone on the phone to help me get a TV. To say I'm not happy is an understatement.  I'm supposed to have sympathy for service employees during COVID but I also want them to have compassion for customers that are navigating a lot through all of this as well.  I don't need to add this to my list of issue to resolve, Best Buy I just want a working TV for the money I've paid!!!!!!!

Posts: 6,667
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Registered: ‎08-21-2017

Re: Poor customer service @ Exchange Line

Hi there, spicy24,


Thank you for taking the time to stop by our community forums and letting us know about your experience with this TV repair. I know if I were in your shoes I would want to get this TV repaired or replaced as quickly as possible and I appreciate you sharing your feedback about this process.


Our team is generally unable to provide assistance with exchanging your TV. Is there anything I can help you with at this time? Please let me know, I would be glad to see what options may be available to further assist you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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