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Posts: 2
Registered: ‎06-24-2019
Accepted Solution

Poor Lenovo Repair

Best Buy reinstalled OS but did not enable Intel Optane Memory even though I informed the person taking in the laptop that it had optane memory. Best buy sells a lot of this technology and should be aware of the technology and how to repair it.


At first happy to have the laptop functional, and then shocked at how slow it was only to discover the Optane Memory drivers were not installed.

Posts: 293
Registered: ‎09-03-2018

Re: Poor Lenovo Repair

Although not a good excuse, mistakes occur. I would make a reservation so they can go ahead and get the issue resolved properly.
New Member
Posts: 2
Registered: ‎06-24-2019

Re: Poor Lenovo Repair

Did it myself, just mentioning it so they can fix the process. Optane is on a bunch of laptops and requires additional steps after a wipe/win10 reinstall
Posts: 3,274
Topics: 25
Kudos: 356
Solutions: 198
Registered: ‎11-29-2016

Re: Poor Lenovo Repair

Good afternoon, Charlie99,


Welcome to our forums, and thank you for connecting with us to share your feedback.  It’s disappointing to hear your experience with our Geek Squad may not have met our expectations, and while I am thankful you were able to resolve the issue, I’d like to make sure we’re fully documenting your feedback, so we might provide a better experience for our customers in the future.


I’ll need to gather a few pieces of additional information from you so I might properly document your feedback, and I’ll be sending you a private message to do so.  To read my message, you’ll want to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.


Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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