06-24-2019 10:26 PM
Best Buy reinstalled OS but did not enable Intel Optane Memory even though I informed the person taking in the laptop that it had optane memory. Best buy sells a lot of this technology and should be aware of the technology and how to repair it.
At first happy to have the laptop functional, and then shocked at how slow it was only to discover the Optane Memory drivers were not installed.
Solved! Go to Solution.
06-27-2019 12:21 PM
Good afternoon, Charlie99,
Welcome to our forums, and thank you for connecting with us to share your feedback. It’s disappointing to hear your experience with our Geek Squad may not have met our expectations, and while I am thankful you were able to resolve the issue, I’d like to make sure we’re fully documenting your feedback, so we might provide a better experience for our customers in the future.
I’ll need to gather a few pieces of additional information from you so I might properly document your feedback, and I’ll be sending you a private message to do so. To read my message, you’ll want to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.
Speak to you shortly,