Add Product

Search Results:

Reply
New Member
Posts: 1
Registered: ‎02-24-2021

Poor Geek Squad customer service

Customer service consistently unhelpful is not the standard I expect to receive. After review of this forum I found others are having the exact same issues. Is there someone paying attention? A&E Factory Service should be removed from your provider list. I also received confirmation of service from Best Buy that was never assigned a Technician by A&E. A&E told me I had to reschedule, so I called BB and they were able to get a confirmation from A&E. The activity for the appt. actually says they are still coming today between 8:00 & 5:00. (It is 6:15) I do not believe they ever intended to show. I managed to get transferred to Corporate to a supervisor, who could not do anything to help me. She hadn’t been given any info as to why I was transferred to her - not my name, the order number, or that I had a Geek Squad account. I’m sorry, that is standard call center protocol. What is BB doing? She was on the phone with me and did not have to tools to find another service provider. Crazy bad customer support, that should be a standard database of info available to any CS Rep to help on the 1st call. Give me the name and number of several along with a case ID and I can make more progress. Now I have to wait 24-48 hours to find out if there is another provider??? How could it take that long? How could she not expedite the process? How can I have wasted a whole day, 6 phone calls over hours of my time, and still not be helped or have any indication of when I will be helped? “There is nothing I can do” was her response.
Posts: 632
Topics: 27
Kudos: 110
Solutions: 29
Registered: ‎02-08-2019

Re: Poor Geek Squad customer service

Greetings, Dsparks0330,

First and foremost, I'd like to give you a warm welcome to our community here on the Forums! I'm disheartened to hear about the experience you've had with your service appointment, and appreciate you taking the time to bring this to our attention. I'd like the opportunity to learn more about what happened, and assist however possible. To do so, I will need to collect some additional details.

To get started, can you please send me a private message that includes your full name, phone number, email address, and additional details about your service? You can send me a secure message by using the blue button down below. I hope to hear from you soon!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!