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Posts: 1
Registered: ‎08-07-2019

Poor Customer Service

I had a very disappointing expericence at Best Buy Tukwila, WA today.  I had a scheduled appointment to get a new battery for my phone.  When I checked in, I was told that they did not have any batteries    I took a ferry to the mainland to get to the store, scheduled my day around this appointment. When I asked about a future schedule, I was told that there is never a guarantee that the needed part would by available.  Why bother making a schedule??  The type of device I was bringing in was included in the schedling process.  I was trying hard to avoid a trip to the Apple store in the mall, and was thrilled when I was able to schedule with Best Buy, as a certified repair location.  I am not going to do that again.